Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. Monitors radio, telephones and on road provision of service for quality. Responsible for influencing positive employee morale and quality customer service. Monitors and completes driver sign in and sign out daily. May assign trips to drivers to assure adeq

Processing application for debt relief program for eligible individuals as a primary function Respond and service customers via email or phone regarding past debt and give options for payment. Respond to and service customer calls via an inbound ACD system or emails via an email routing client. Educate and inform customers on account related departmental questions, concer

From a small family business to a multi billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global pa

Answer inbound calls, emails, and web inquiries using the first contact resolution process whilemaintaining department quality and production metrics. Document all customer interactions and conversations in the appropriate Pulse CRM fields andupdate pertinent information into Oracle order notes. Maintain an in depth knowledge of our products, both existing and new Provide

401(k) with Employer Match This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits a

The Client Service Representative is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner. ESSENTIAL FUNCTIONS Act as the liaison between the client/br

The CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Onsite training requirement and flexibility with the Hybrid work model as determined by management. Problem Resolution A big part

Dear Valued Interpreters, Greetings from United Language Group!!! ULG is looking for Experienced Domestic Interpreters for OPI (Over the phone) Position – Work from Home. Important Note Candidates must be USA Based ONLY. Languages Cantonese Mandarin Korean Lao Marshallese Chuukese United Language Group is a leading over the phone interpreting company seeking experie

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital first customers, encouraging the use and adoption of digital offerings while providing proactive support. Duties & Responsibilities Ensure customer satisfaction and retention D

Inside Sales Support Provide Quality Service to Customers Submit and Manage RBA's (Return Bearing Authorization) Submit and Manage Credit/Debit Requests Submit and Manage WHD's (Warehouse Discrepancies) Investigate and close Payment Disputes (PD's) Manage the General Customer Relations email box. Manage the DOL (Distributor On Line) log in requests. Support the IAM BU by

While working in a dynamic and fast paced call center environment, the Call Center Representative responds to customer inquiries via phone and/or email providing the appropriate and timely response and entering relevant data into the system. Our customer base includes students, parents, and other consumers purchasing, renting, and selling course materials in the K 12 and/

Dear Valued Interpreters, Greetings from United Language Group!!! ULG is looking for Experienced Domestic Spanish Interpreters for OPI (Over the phone) Position – Work from Home. Important Note Candidates must be USA Based ONLY. United Language Group is a leading over the phone interpreting company seeking experienced interpreters to handle interpretation requests o

Customer Experience Agent I Job Locations US IL Palatine ID 2024 3701 Category Customer Service/Support Position Type Regular Full Time Introduction Come move the world with us! Wake up each day to be part of a global movement . A movement to make an impact . A movement to go for it! A movement to provide best in class solutions . A movement to be empowered . A movement t

$18.00/hour Shift Premium may Apply Immediately hiring! If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join our high energy Avis Budget Group enterprise. What You'll Do This is a combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may inclu

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaz