Provides ongoing assessment, planning, implementation and evaluation of customer needs to enable proactive planning of admissions, discharges and transfers. 1)Performs review of potential admissions (ED, Direct, Procedural, or Transfers between facilities) to match the health care needs of the individual patient with the most appropriate level of care or services. 2)Colla

Demonstrate superior skills in three of five areas of Patient Access. Proficiency will be demonstrated by being ranked as "exceeds expectations" in three key areas quality of work (using measures for accuracy and completeness), patient satisfaction ( using measures in the area of friendliness, courtesy and ease of registration process), and efficiency (using measures rela

Creates and produces metrics and reports used to manage the infrastructure for Patient Throughput Quality Improvement. Monitors workflow for opportunites. Manages the design and production of Patient Command Center outcome and process metrics. These metrics include, but are not limited to Capacity Management, Patient Throughput Dashboard, Executive Dashboards, Dashboards,

Manages schedules to make best use of all resources including providers, rooms and equipment. Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Ass

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collec

Responsible for planning and providing administrative and clinical leadership to the staff as a member of the CTC leadership team. Acts as an expert resource on telemetry for the monitor technicians and the bedside team for areas including but not limited to, rhythm interpretation, workflows, and the monitoring equipment functionality. Ensures adherence to budget, policie

To coordinate non clinical activities to facilitate the efficient delivery of care to patients under the direction of the clinical nurse manager/unit resource coordinator or charge nurse. This includes complex and routine clinical, clerical and support duties such as, computer entry, communicating and coordinating with other departments/disciplines, initiating and maintai

Presents afriendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collec

Assesses the patient, reviews and interprets the patients medical evaluations and test results. Determines a physical therapy treatment plan, selects and administers manual exercises, utilizes appropriate assistive and supportive devices. Encourages and assists the patient in performing therapeutic physical activities, provides patient, family, and caregiver education and

Onboarding & Competency Develops, coordinates, administers, facilitates and evaluates onboarding and competency programs Conducts onboarding, training and competency evaluation of new and existing staff. Develops and evaluates initial onboarding and training programs, establishes initial competencies, continues and reinforces onboarding activities Evaluates orientation of

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIP

Demonstrates highly professional behavior in all interactions while acting as a key resource in the NMHC Corporate Purchasing Department. Acts as the Supply Chain Management educational liaison for all of NMHC related to policies, procedures and the MMIS module within the ERP system. Develops educational training content in conjunction with NM Academy for P2P programs for