As the Manager for NOC 911, you will lead a team responsible for the alerting/monitoring, operation, maintenance, and support of our critical emergency communications services including ESGW, NextGen, and VPC. Your role will be pivotal in ensuring the uninterrupted operation of our 911 systems, which play a crucial role in connecting individuals in distress with emergency responders. With your strong leadership skills and technical expertise, you will oversee the NOC team in monitoring, troubleshooting, and resolving network issues to uphold the reliability and availability of our emergency services.
NOC Operations Management:
Network Monitoring and Incident Response:
Proactive Maintenance and Optimization:
Documentation and Reporting:
Compliance and Quality Assurance:
Continuous Improvement
Stakeholder Management
Education & Experience:
Interpersonal Skills/Characteristics:
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
The annual starting salary for this position is between $95,000 - 105,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is also eligible for bonus. This role will be accepting applications until 05/20/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.